On this support page, you’ll find answers to frequently asked questions, detailed guides on how to use the platform and App, and troubleshooting tips to ensure you have the best experience possible. Our goal is to make your journey with DoingOurBit smooth and enjoyable, so you can focus on enjoying the benefits of our platform.
If you can't find the information you're looking for, our support team are ready to assist you. Please don't hesitate to reach out to us through our contact form, email, or by phone.
Thank you for being a part of the DoingOurBit community!
Q: What is the DoingOurBit app?
The DoingOurBit app is a multi-award-winning platform that connects local businesses with key workers, offering them free access to various classes and sessions. It’s free to participate and designed to support NHS and Social Care Employees.
Q: Who can use the DoingOurBit app?
The app is specifically designed for NHS and Social Care Employees to access free classes and sessions offered by local businesses.
Q: How do I download the DoingOurBit app?
The app can be downloaded from the App Store for iOS devices and Google Play Store for Android devices. Simply search for "DoingOurBit" and follow the download instructions.
Q: What kind of classes are available through the app?
The app offers a variety of classes including fitness, yoga, pilates, dance, and more. Local businesses provide these classes to fill their unoccupied spots.
Q: Are the sessions really free?
Yes, all sessions offered through the DoingOurBit app are completely free for NHS and Social Care Employees.
Q: How do I find and book a class?
Once you’ve downloaded the app and registered, you can browse the available classes and sessions in your area. Select the one you’re interested in and follow the booking instructions to reserve your spot.
Q: What if I need to cancel a booking?
If you need to cancel a booking, you can do so directly through the app. Please try to cancel as soon as possible to allow other users to take the available spot.
Q: How do local businesses benefit from partnering with DoingOurBit?
Local businesses can fill their unoccupied class spots and gain exposure to potential new clients by offering free sessions to key workers.
Q: How can my business get involved with DoingOurBit?
If you’re a local business interested in partnering with DoingOurBit, please visit our website and fill out the partnership application form. Our team will get in touch with you to discuss the next steps.
Q: I’m having trouble with the app, what should I do?
If you’re experiencing technical issues with the app, please contact our support team at support@doingourbit.com or visit the Help section within the app for troubleshooting tips.
Q: Can I suggest new features or improvements for the app?
Yes, we welcome user feedback! You can suggest new features or improvements by contacting us at feedback@doingourbit.com.
Q: Is my personal information safe with the DoingOurBit app?
Yes, we take your privacy seriously. All personal information is securely stored and handled in accordance with our privacy policy, which you can review on our website or within the app.
Q: Are there any upcoming events or special offers?
Yes, we regularly update the app with new events and special offers. Keep an eye on the app notifications and our website for the latest updates .
Q: How can I stay updated on new classes and sessions?
To stay updated, enable notifications for the DoingOurBit app on your device. You can also follow us on social media and subscribe to our newsletter.
Q: If I have any other questions, how can I contact you?
If you have any other questions, please don’t hesitate to contact us at info@doingourbit.com. We’re here to help!
Q: What if I don’t find the activity I’m looking for?
If you cannot find what you’re looking for, contact us and we’ll do our best to find it for you!